An order confirmation will be sent for all orders. Please review it carefully for any errors in pricing, shipping details, contact information, spelling, layout, item specifications, and colours. Once confirmed, Printmore is not responsible for any discrepancies not reported prior to production. Timely approval is your responsibility and is required to avoid production delays.
Production begins after artwork is approved. While our standard turnaround is 3–7 business days, some jobs may be completed the same day depending on capacity. We do our best to accommodate all timelines—please specify your deadline when placing your order so we can plan accordingly.
Print quality is directly impacted by the quality of artwork provided. To ensure optimal results, please submit files that meet the following criteria:
• Minimum resolution: 300 DPI
• Include 0.25″ bleed (inside and outside, if applicable)
• Convert all fonts to outlines or curves
• Vector files (e.g., .AI, .EPS, .PDF) are preferred
• Convert your microsoft word (or other) files to PDF before emailing them to us.
Note: Our Art Department uses PC platforms. Files submitted from Mac systems should be converted to EPS, with a PDF copy included for comparison.
While we strive for colour accuracy, exact colour matching is not guaranteed—especially in full-colour (CMYK) process printing. Colours often appear brighter or more vibrant on screen due to RGB display settings and cannot be perfectly replicated in print. If colour precision is critical, we offer advanced file conversion, colour correction, or Photoshop editing for an additional fee. Please inquire if this level of accuracy is required.
All order concerns must be submitted in writing within 48 hours of receiving your goods. We do not accept returns without prior authorization.
Claims made after 48 hours will not be eligible for credit or reprint.
If approved, a credit may be issued for future orders or a reprint may be offered at our discretion.
Unauthorized returns will be refused and returned at the customer’s expense.
All orders are considered final once confirmed.
Cancellations must be submitted in writing—phone cancellations will not be accepted.
If cancellation is approved, the customer is responsible for all work completed up to that point. In addition, a 25% cancellation fee will apply to cover time, materials, and administrative costs.
This fee is non-refundable, even if production has not yet begun.
Printmore is not responsible for verifying the legal use of trademarks, copyrights, or registration marks submitted by clients.
By placing an order, the customer assumes all liability and confirms they have obtained the necessary permissions for reproduction.
Quotes are valid for 14 days from the date issued unless otherwise specified.
Prices are subject to change without notice.
Promotional pricing may apply to select products for limited time periods and will not be honoured after the promotion expires.
We reserve the right to adjust pricing at our discretion based on materials, labour, or market conditions.
Shipping fees are calculated based on current market rates and packaging costs. Quotes are available upon request prior to shipment.
Insurance is not included unless specifically requested (additional charges apply). Printmore is not liable for any damage, loss, or delays once the order has left our facility. This includes any damage occurring during transit.
All claims for delivery or damage issues must be filed directly with the courier, who is responsible for handling claims on behalf of the customer. Tracking numbers are available upon request, and it is the customer’s responsibility to monitor shipment progress and contact the courier if any issues arise.
Delivery typically takes 1–2 business days for local shipments, with most orders arriving within 1 week, depending on the carrier and destination.